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Cisco Duo - Essentials Edition

Cisco Systems, Inc. | 1

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387 reviews
from G2

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    Chris B.

One of the simplest 2FA apps I have ever used

  • June 17, 2021
  • Review verified by G2

What do you like best about the product?
Simple and straight to the point. Works for notifications, phone calls, and 6 digit codes that refresh every 30 seconds. There doesn't seem to be any issues with platforms. You can use it on WIndows and Mac and use it for iOS and Android. The admin portal is very user friendly. You can easily add phone numbers to users if they prefer to have both their work and personal phone setup.
What do you dislike about the product?
If the computer time and the phone time are not in sync, you will get a "Bad timestamp" error when trying to login. You won't know what is causing it since it doesn't tell you right away. Depending on how your computers are set up for your company, you'll be in a loop where you can't login because of the bad timestamp, but can't adjust the time because you can't login. The only way is to boot into safe mode, or hopefully your local admin can login and change the time.
What problems is the product solving and how is that benefiting you?
My company was switching over from using RSA. and the happiness level with users became night and day. They hated RSA's "PIN and the passcode". With Duo you only have to remember your Windows Password. When users were locked out with RSA it was not fun on the admin portal side either. The user would remain locked out until they were enabled again on the admin portal. With Duo, we were able to set it to unlock accounts after 30 minutes. In any instant that someone lost their phone, we can do a bypass setting, and they can log in as usual temporarily. We were not able to do that with RSA since the software was installed directly onto the laptop. For any users that were not wanting the Duo app installed on their phone, it still allowed the calling feature as an option. Such a small footprint and very versatile.
Recommendations to others considering the product:
If you are using RSA, definitely switch to this. Your users will be happier.


    Charly S.

Duo saved my companies life!

  • June 03, 2021
  • Review verified by G2

What do you like best about the product?
Security is key. Having an application like duo has allowed me and my company to get the safety we need, without constantly having to monitor every application. The onelogin system is genius, secure and easy for all of my employees. The app is integrated with so many companies, I have never had to request for soemthing new to be added, it truly is a one stop shop! I have also used this at a lot of companies so I didn't have to re-learn a system.
What do you dislike about the product?
when I got a new phone, I had to set everything up again, there should be a cleaner process on logging into your duo so you dont have to go down this road.
What problems is the product solving and how is that benefiting you?
Security! Plain and simple. it also is a huge time saver for my IT department.


    Wael D.

DUO MFA Security

  • May 10, 2021
  • Review verified by G2

What do you like best about the product?
It provides multi-factor authentication protection for different Platforms: Windows, Mac OS, and Android OS. It provides different notification options, Push, Call, and Text.
What do you dislike about the product?
There is nothing to mention in this category.
What problems is the product solving and how is that benefiting you?
It provides MFA as an extra layer of protection/security. Its Dashboard offers extensive information for all Endpoints: good logging and historical information.


    Information Technology and Services

Functional, minimal, I would recommend this.

  • May 09, 2021
  • Review verified by G2

What do you like best about the product?
The MFA service is reliable and has significantly reduced complaints in our organization. Provides easy integration and, for end-users, it also has apps for smartwatches which doesn't need to keep the phone around all the time. A lot of users are using apple watches and have encouraged us to use an MFA which is supported on Apple Watches. It also allows organizations set their logos for the Multi Factor Authentication which some other apps do not allow.
What do you dislike about the product?
Nothing specific, however, the UI of the app can be improved. The push notifications have been robust, so no complaints.
What problems is the product solving and how is that benefiting you?
We have integrated it with Gsuite & other in-house tools and portals to implement MFA & SSO.


    Carmen Kay K.

Duo: It goes where I go and keeps me and my content secure.

  • April 13, 2021
  • Review verified by G2

What do you like best about the product?
I like knowing that my employer keeps my professional and personal information secure as a professional and a student. I know that I and my data are safe with Duo. With all of the software and data that we store, it is nice to know that items for school are safely stored where I can access them, but that my work-related content is accessible through the same wall of security. This helps me to trust my organization more with my content and know that I will be able to access it from anywhere as long as I have access to my phone and to the internet.
What do you dislike about the product?
It is sometimes tricky using Duo as it doesn't always cooperate. I frequently have issues signing in using my iOS moble device. If this happens, then I have to use my phone to gather a numeric passcode - but it doesn't hinder me from using it because of the level of the security and peace of mind it gives me to know it's protecting me efficiently.
What problems is the product solving and how is that benefiting you?
Data access can be tricky when working/going to school, especially when those accounts are shared. Duo helps stop the possible leak of information through email and online access. I prefer that all of my other software and other files are accessible through one user name and one password that is kept behind the dual-security pathway. This way I can access all things simultaneously and not have to remember multiple passcodes/words to reach my data and files. It's really a great system, especially the use of access being able to sign into with my phone which I really like the efficiency that provides me.
Recommendations to others considering the product:
If you are looking for a double-authentication process to protect yourself, students, faculty, or staff in an education setting - Duo's services are perfect for your needs.


    Higher Education

Excellent streamlined 2FA

  • April 13, 2021
  • Review verified by G2

What do you like best about the product?
I like how quick it is, even though it's 2FA, the process of sending a notice to my phone and getting me in takes probably 5 extra seconds.
What do you dislike about the product?
Nothing that I've experienced so far, all good!
What problems is the product solving and how is that benefiting you?
I'm solving password security with Duo. I use it on my school's platform where it's protecting my grades, enrollments, and other private information.


    Executive Office

Work & Home Safety

  • January 20, 2021
  • Review verified by G2

What do you like best about the product?
Easy to use and could transfer to my new phone. I was also able to help many of our employees learn how to use it without much hardship.
What do you dislike about the product?
I had to contact my company's helpdesk to transfer the key to another phone, but that may vary depending on your workplace. We have a good helpdesk team, so it was more of a hassle. It could also depend on the package purchased.
What problems is the product solving and how is that benefiting you?
Having many of our employees work from home while handling private information, we needed services that could help us all maintain security in addition to vpn-access servers. This way, our databases remain safe even before the vpn servers are accessed.
No issues so far after almost a year of use.
Recommendations to others considering the product:
I've used Duo at both my current workplace, and at a prior one. For employers, it makes it easier to track clock-in times of the user for timecard purposes. I recommend encouraging your team by explaining the use of this app will help them demonstrate they are on time. Of course, a relationship of trust should already be developed before this conversation, but it is beneficial to be able to have something to show in case explanations are needed when reporting to higher management.


    Snigdha P.

Strong privacy protection app for professionals to rely on with no online breakouts and hackings

  • January 15, 2021
  • Review verified by G2

What do you like best about the product?
It is extremely secure and safe easy to use protected app to ensure no data hacking while working online With various ways to verify yourself as the registered user
What do you dislike about the product?
The timeout happens pretty Quick and needs strong internet else won't run
What problems is the product solving and how is that benefiting you?
We are working online dealing with confidential information withbthe assurance of data getting safe and only regisyered users being able to get access to it
Recommendations to others considering the product:
Do use tje app for any privacy or authentication related work to make things secure and safe


    Catherine R.

Duo Security a great security duo for us !!

  • December 14, 2020
  • Review verified by G2

What do you like best about the product?
Our organization is now more secure and protected since we have used Duo Security, due to the innovative security it provides, with which we can provide protection to all potential customers, on any device they enter, in which they may have access safe in any environment and from anywhere. This Duo access trust offers a great solution for each and every one of our credentials and devices committed to an interaction with consumers, highlighting the coverage and scope that it has for us and the same that we offer to all those who prefer us, having correct and respect for compliance with the requirements. It is a very easy platform to integrate, it adapts very quickly to our business system, we can also configure the type of security we need.
What do you dislike about the product?
When registering users, this platform usually experiences delays or a small delay, which can create an administrative overload compared to other options on the market, as well as in extreme cases can create delays in notification systems , which can cause problems for user authentication, we know about this and for this reason we implement add-ons to optimize this process and not experience setbacks.
What problems is the product solving and how is that benefiting you?
Our responses are faster, we address threats with an easy-to-implement solution. We are more calm and sure that we have a 360º visibility which is possible through the tools that this platform can offer us, in this way our confidential information is highly protected, including through encryption. The new implementations in our system are complex and rigorously focused on protecting the access of any user wherever they are, acting against threats before they become serious problems both for them and for the entire company.
Recommendations to others considering the product:
It is perfect to keep any company or organization safe from the attacks of various threats that are currently constant and can also affect the correct development and can even be reflected in revenue. Its tools are efficient to analyze and subsequently verify the identity of potential customers and prospects, observing how their devices are facing digital risks before they connect to the sites that may affect us. The whole process of adaptation and development is very simple, which makes its implementation fast and very reliable, and it is also cloud-based.


    Whitney G.

Duo Makes Security Convenient and Simple. With Just The Tap of A Button, You Are Authenticated!

  • November 24, 2020
  • Review verified by G2

What do you like best about the product?
Duo makes it so easy to log in to the systems I need to use it with. With just a tap, I am authenticated and logged in! With just a tap, you can generate passcodes right from the convenience of your cell phone! I love that I can have piece of mind, just by quickly opening an app and tapping the button when I log in! I have used authenticators in the past that were not so easy and you surely could not use it from your personal cell pone for work purposes. But now that we use DUO at work, it is so much easier than jobs before, when it comes to safety and passcodes. DUO authenticator is the best app I have ever had the pleasure of using at work!
What do you dislike about the product?
There are absolutely NO downsides to using DUO! How can you not love it! It is so simple and easy to use! The ONLY thing I dislike is not anyone's fault but my own. I hate when I leave my phone in another room ad I am in my office about to log in and realize that I do not have my phone with me and have to run to where I left it to tap the button to authenticate. But that is my own forgetfulness lol. But I seriously recommend anyone who needs an authenticator to try out DUO! Just give it a shot! You will absolutely LOVE IT!
What problems is the product solving and how is that benefiting you?
We have been able to add an extra layer of security to our work. I use it every single day, and it actually makes me feel like my work is more secure when I tap that button to authenticate. It is great! I have been using DUO every day since starting this job and it is fantastic!
Recommendations to others considering the product:
Try it out! It is absolutely the easiest way to authenticate, with just a tap on your phone you can quickly authenticate or get a passcode right from your cell phone!