When claims first call in, we use Amazon Transcribe, which takes what they are saying and translates it into text. Once that speech has been translated to text, that get sent to Amazon Lex, which determines what intend is the person trying to accomplish. Once Amazon Lex finds a response then it has to use Amazon Polly to translate text into speech, which is what the customer ultimately hears. Checking account balance took 4:30 minutes in the old system and now you can do it in about 25 seconds.

GE Appliances processes millions of minutes of customer calls a month. Using Amazon Connect, Amazon Lex, and Amazon Polly, we can automate simple tasks such as looking up product information, taking down customer details, and answering common questions before an agent answers. This in turn helps us give back time, the most precious commodity, to our consumers.

When customers book a hotel room with Best Western, we want to ensure that they have the most reliable customer support providing them with the best possible travel experience. So, we decided to migrate our largest contact center in Milan, Italy to Amazon Connect… dynamic prompting with (Amazon) Polly has allowed us to eliminate 96% of pre-recorded prompts across 11 different languages.

Amazon Polly helped Twilio add more than 50 voices, 25 languages, and new APIs to give developers more control over synthesized speech output in their Programmable Voice applications. Amazon Polly provides natural sounding, human-like voices and customization via SSML along with the necessary reliability to run a system at scale, a key requirement for Twilio. Twilio customers are able to increase automation while maintaining or increasing their own customer engagement.

Amazon Polly checks all the boxes for the technological specifications Nexmo required for our TTS use cases. The highly scalable AWS Cloud infrastructure, the high availability of the Amazon Polly service, and the broad language support made Amazon Polly a logical choice.

We’re looking to Amazon Connect to help us improve the experience customers have when they contact our call centers. For that reason, it was also important that the voice we created using Amazon Polly Brand Voice felt both uniquely NAB and consistent with our position and what our customers expect when they call us. We’re thrilled to be a global leader using this voice-first digital innovation – and even more excited to see how our customers interact with the voice and experience as we gradually roll this out.

The combination of Amazon Connect and Amazon Polly had a much lower initial cost than a package-based automated calling system. To reduce operational loads, the system was set up as a serverless/managed service using AWS Lambda and Amazon DynamoDB. We are also trying to prevent operational errors by linking the call history with the debt collection system. We are now able to make about 200,000 automated calls per month, and can contact delinquent customers who could not be approached manually. In terms of operator hours, this is equivalent to 100 people-hours, which represents a dramatic increase in productivity.

In a world of innovative apps and clever technology, people sometimes forget there are many individuals who are excluded from the digital world for social, economic or health reasons. As a trusted partner of the NHS, we rely on Amazon Polly to do all the synthesized speech for our automated telephone calls. Individuals can answer questions and provide information using the telephone’s keypad. Amazon Polly helps us make sure these people are being cared for.

Elamium’s offering, Voyager, uses Amazon Polly, which turns text into lifelike speech, and Amazon Lex, which turns speech into text to create a conversational interface, to provide support and instructions to passengers during the check-in process. Passengers can talk to the app on their mobile device or at Voyager kiosks in airports to check in bags, figure out seat changes, perform automatic visa checks, scan passports, manage bookings, and more.

Nearly half of our customer calls were about order status, and we wanted to expedite them using automation. Amazon Polly enabled us to deliver automated real-time information in a natural sounding voice and to shorten the duration of these calls by more than 40 percent. After each call, customers are asked to evaluate the experience. Today, we’re standing on the verge of 4.8 out of a total score of 5, and before we introduced Amazon Polly we were at about 3.5.

The number of average transactions grew to 300000 from 120,000 a month. As a result, customer calls grew significantly. To advance our growth, we integrated Amazon Polly with our in-house IVR calling service, PBee Connect for voice broadcasting, critical voice alerts, and inbound calls. We have processed over 300000 calls leveraging this system, and 80 percent of the calls made were answered, 63 percent responded positively, and 41 percent of sales were closed without the interference of agents.”

Our research suggests that customers nowadays are less likely to buy a voice-assisted smart security solution if the voice sounds robotic, like many of the non-AWS services out there. Our customers love how human the Amazon Polly voice sounds. In fact, many people think it is a real person... By building the Y-cam Protect platform quickly, easily, and affordably on AWS, we have transitioned from being a vendor of connected cameras to a provider of home-security services.

We believe that realistic, on-screen digital humans not only improve customer experiences, but also increase engagement and interaction, leading to better outcomes. We are extremely excited to be using the latest voice technology from Amazon Polly to deliver on these industry-leading initiatives.

Vodafone is proud to launch Amazon Polly’s new Kiwi voice within our call centre, which will answer millions of customer calls monthly. It is important we integrate a unique New Zealand identity into our customer service channels, including te reo Māori phrases and correct pronunciation. It’s been great to collaborate with AWS on developing this sophisticated new Kiwi voice, and enable other organisations in Aotearoa New Zealand to adopt it through Amazon Connect and Amazon Polly.

We’re excited to have the first Amazon natural text-to-speech voice in New Zealand. Our voice, Āwhina, talks with Kiwi-accented English and speaks some te reo Māori. Āwhina, meaning to help or assist, will support our customers that call us to do things like open a bank account, get their account balance, or transfer funds between accounts.

Pillo Health serves individuals who manage chronic conditions in the comfort of their home. Maintaining our community’s trust starts with each daily interaction. The Conversational version of Amazon Polly’s Joanna voice provides clarity and expression that inspires trust and is easy to understand, allowing us to connect with our users through a voice that brings Pillo (our in-home companion device) persona to life. Making the decision to switch to Joanna in Amazon Polly was easy—it was the top pick amongst all of our voice testers.

At Hospitality Voice Tech, we use the Amazon Chime SDK’s native integration with Amazon Lex and Amazon Polly to power Emma, a conversational AI voice bot built to converse with hotel guests intelligently and naturally. The system is easy for guests to use, and thanks to the Amazon Chime SDK’s API, it integrates smoothly with most hotel phone systems. Hotel General Manager reactions include “This app is a game changer for our guest service response time and internal department communication,” and "Emma is the best employee that I have." Automating frequently asked questions ensures service speed and consistency in an environment of labor shortages. Hotels using Emma see 30% of guest calls getting answers from our voice bot without any human work. The remainder of requests are dispatched to the appropriate staff. This service reduces guest calls, provides guests faster answers, and offers tremendous insight into guest needs.

We’re doubling-down on our commitment to audio and will be experimenting rapidly and boldly in this space. The full integration of Amazon Polly within our publishing ecosystem is a big step that offers readers this powerful convenience feature at scale, while ensuring a high-quality and consistent audio experience across all our platforms for our subscribers and readers.

After testing the leading TTS solutions in the market, Trinity Audio found Amazon Polly the best offering in the field. Trinity Audio leverages the Polly TTS solution to generate audio files for their digital publishers and content creators. Those audio files are being consumed by listeners who want to consume written content on the go and while multi-tasking. Trinity Audio Polly based solution was first tested on two of the McClatchy group’s news sites over three months with significant positive customer feedback. The results from The Sacramento Bee and The News & Observer showed an increase in user engagement online including a 168% increase in time spent on the news site, an 89% increase in story page views and a 95% increase in visits per user. McClatchy then proceeded to integrate the Trinity Audio’s solution across all 30 digital news assets.

We strive to innovate and bring our audiences news and content wherever they are. With more than 100 newsrooms across the country, it’s important for Gannett | USA TODAY NETWORK to produce audio content efficiently. Services like Amazon Polly and features like its Newscaster voice help us deliver breaking news and original reporting with increased speed and fidelity worthy of our brands.

People in South Korea are always on the go and we wanted to provide them a way to consume the latest news without looking at their device screens. Customers have been satisfied with hearing articles voiced by Seoyeon, Amazon Polly’s Korean voice. Our advertisers also excited about an ability to modify their voice ads featured before the articles within matter of hours at a fraction of what it would have cost for hiring a voice talent.

We wanted to provide our users with the possibility of consuming our articles via audio narration. We chose Amazon Polly because its German voice quality and pronunciation is better than everything we tested. Since the launch of our “Listen to Article” feature, we have received a lot of positive user feedback especially regarding the pronunciation accuracy. The "Listen to Article" feature has reached an average of around 30,000 users of the website in the first two months after launch while the session duration increased significantly as well. In the future, we plan to use Amazon Polly on other SZ platforms, including our mobile news apps.

We chose to use voices from Amazon Polly for their consistently high standards and interoperability with our platform. We built our initial product using Polly voices exclusively and they continue to be popular choices among our customers. Support for SSML tags in particular has helped us to improve the quality of our services in new domains. We’ve found that, by converting text to audio, publishers can expect improvements to time-spent as high as 973%. We expect text-to-speech technology to rapidly progress through the adoption curve in the years to come.

Powered by Amazon Polly, publishers can use Whooshkaa to automatically convert their stories and news feeds into audio. We also provide the tools to merge multiple stories and to customize the sound by changing its accent, pitch, rate, and volume. Whooshkaa is the first audio platform in the world to make these features available. Publishers can now generate a comprehensive news bulletin in real time, combining the top stories of the day into a single podcast.

At ProQuest, we’re committed to providing unique, relevant and powerful content – and making that content accessible to every researcher. Using Amazon Polly’s lifelike voice API, our customers have the option to have more than one billion documents read to them on demand

The accessibility of our website is very important. A key component in our accessibility initiative is to create audio-described content from text.

It was extremely important that the voice be as human as possible, and at broadcast level in terms of quality. Amazon Polly’s voice was the most human one we found, and we felt it was one listeners would find acceptable on the radio... We’re able to broadcast the latest news even in the middle of the night, and keep up as circumstances change during disasters. Nanako has made possible the kind of broadcasting we couldn’t do with humans alone. In that light, I think it’s fair to say that Amazon Polly has reinvented radio.

At UFA Serial Drama, we are committed to producing engaging content for our viewers. Amazon Polly enabled us to bring our smart coffee maker to life on Gute Zeiten, schlechte Zeiten. After evaluating other tools, we chose Amazon Polly because it provides multiple high-quality voices at a low price. In addition, it’s easy to integrate into our complex production workflow. We are excited to use Amazon Polly as the voice of other devices on the show such as a navigation systems, radio station announcements, and more.

Accessibility is a key value of the Initiafy platform, and Amazon Polly fits with this perfectly. It allows us to reach people of different nationalities and varying degrees of literacy. Integrating Amazon Polly with Initiafy has been a seamless process. It’s made the lives of our users easier and gives our customers peace of mind that their training is accessible to all workers.

We use Amazon Polly for our service that lets students listen to speakers to pick up the nuances of the English language. We typically hire actors, but they aren’t always available and can be expensive. AWS gives us a lower-cost alternative, and the technology comes very close to sounding like humans, with options for male and female speakers.

At CommonLit, we aim to support learners of all styles, and we use Amazon Polly to help auditory learners get a rich experience with curricular content. When they click our ‘Read Aloud’ button, they hear a Polly voice fluidly articulating the passage. Paying voice actors to read it for us would be exponentially more expensive, and thankfully Polly does such a good job that we don’t need to hire people for this reading work. For a small fraction of that cost, we can use Polly to support all students, especially those for whom English pronunciation is less familiar, such as newer readers and English-language-learners. We’re excited about the new voices for Polly and we plan to upload new content with them.

We have experimented with a number of different services for TTS, but Amazon Polly was the frontrunner by miles...The Amazon Polly API is simple and very robust. It took us less than a day to implement the Amazon Polly API calls, and we designed our system in a way where almost all the configurations can be changed on the fly without the need of any code changes. This allowed us to experiment and perform A/B testing with a lot of different scripts and voices

I can't think of many use cases where accurate pronunciation is more important than when you're learning a new language. We have found that the Amazon Polly voices are not just high in quality, but are as good as natural human speech for teaching a language.

Amazon Polly gives GoAnimate users the ability to immediately give voice to the characters they animate using our platform. This is especially helpful in scenarios where live voice-over is either resource or time prohibitive, such as when developing a video in many languages or within pre-production to speed the approval process. The speech is integrated seamlessly with our rich set of pre-animated assets, which reinforces GoAnimate’s ease-of-use and affords our customers both efficiency and speed to market.

Our interactive training products allow customers to add their own contents in real time. With Polly, the custom narrations can be automatically generated within seconds. Compared to working with human voice actors, cost and time to delivery are both reduced by 99%. But even more importantly, human voice actors would not be able to deliver real time custom contents at all. This has allowed us to carve out a unique niche in the educational content space. As Polly continues to improve, we are planning to rely more on Neural TTS voices over time.

With the help of the AWS EdStart program, ROYBI was able to structure its technology and deploy its product without spending countless hours on development. As a result, the company launched its product five months ahead of schedule. “A lot of people couldn't believe it, because ROYBI Robot is a very complicated product,” says Sarraf. “But with AWS technology solutions, services, and support, we were able to get to market fast.

Amazon Polly helped Twilio add more than 50 voices, 25 languages, and new APIs to give developers more control over synthesized speech output in their Programmable Voice applications. Amazon Polly provides natural sounding, human-like voices and customization via SSML along with the necessary reliability to run a system at scale, a key requirement for Twilio. Twilio customers are able to increase automation while maintaining or increasing their own customer engagement.

The team used an open-source 3D engine to present the application on the web and integrated it with Amazon Sumerian hosts—virtual avatars with built-in animation, speech, and behavior for interacting with users. Trainers who write the on-demand courses in Microsoft PowerPoint create the script spoken by the Amazon Sumerian hosts. After adding this script to the notes section of the slides, Amazon Polly, the AWS text-to-speech engine, translates it to actual speech, making it appear as if the Amazon Sumerian hosts are speaking. Amazon Lex powers the conversational interface, where learners can ask questions by typing or speaking aloud and receive a response. Because we're programmatically creating our content, we can now reach differently abled partners and customers. We’re realizing great benefits in terms of inclusivity and enablement.

When Dan Brown’s publishers, Doubleday, approached us to power a contest for his new novel Origin, we realized we needed to create something special. We came up with the concept of the world’s first virtual book signing where, having voted on their book cover design, entrants would receive a personalized video. Not only do they see Dan Brown write them a personal message, they are welcomed into his house by name as well. We chose Amazon Polly to power the voice in the personalized video due to the ease of integration, the speed at which the voice file can be created, and the quality of the voices available. We required a British voiceover and selected Brian.

Our Mapbox Navigation SDK offers a complete turn-by-turn navigation solution that developers can easily add to their iOS or Android application. As a navigation solution, providing clear and well-understood voice guidance is critical to the user experience. Our integration with Amazon Polly’s Text-to-Speech service allows us to offer natural-sounding pronunciation with highly intelligible and pleasant voices in consumers' preferred languages.

SilVR Adventures has had an overwhelmingly positive response in Australia, and we’ve been looking to take our service offering to other regions, as there has been demand globally. Thanks to Amazon Translate and Amazon Polly we expanded our offering to multiple demographics by translating narration of our VR experiences to other languages in natural sounding human speech, in less than a day. This has allowed SilVR to rapidly grow internationally and provide seniors from different backgrounds and cultures with stimulating and engaging content in their native languages.